Privacy Policy

At State Cashmere, your privacy is our top priority. We are committed to protecting the personal information you share with us through our website, www.statecashmere.us. This Privacy Policy explains in detail the types of information we collect, how we use it, and the steps we take to ensure it is protected. By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect information in several ways to provide a seamless shopping experience and improve our services:

  • Personal Information: This includes your name, email address, phone number, shipping and billing addresses, and payment information collected when you make a purchase.
  • Account Information: If you create an account, we collect your username, password, preferences, and purchase history.
  • Transactional Information: We store order details, payment confirmation, invoices, and shipping tracking data to ensure timely delivery and proper record-keeping.
  • Technical and Usage Information: We automatically collect your IP address, browser type, device information, pages visited, and interactions with the website to improve functionality and user experience.
  • Marketing and Preference Information: When you subscribe to newsletters or promotions, we collect your preferences to provide personalized offers and updates.

2. How We Use Your Information

Your information is used to enhance your experience and maintain smooth operations:

  • Processing orders and delivering products efficiently.
  • Communicating about your orders, account updates, and inquiries.
  • Providing personalized content, recommendations, and promotional offers.
  • Monitoring website performance and improving our services based on analytics.
  • Preventing fraud, unauthorized transactions, and ensuring legal compliance.

For example, if you previously purchased a cashmere sweater, we may use your preferences to suggest complementary items like scarves or gloves in the same style or material.

3. Sharing Your Information

We do not sell your personal information. However, we may share data with trusted third-party service providers to facilitate business operations:

  • Payment processors to handle secure transactions.
  • Shipping companies for order delivery and tracking.
  • Marketing partners, only if you opted in, to provide relevant promotions.
  • Legal authorities or to protect our rights if required by law.

We carefully select our partners and require them to adhere to strict privacy and security standards.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience:

  • Remember login credentials and account preferences.
  • Analyze browsing behavior and website traffic patterns.
  • Provide personalized content, offers, and promotions.

You can manage cookies via your browser settings. Note that disabling cookies may affect certain website functionalities such as saved carts or personalized recommendations.

5. Data Security

We employ advanced security measures including encryption, firewalls, and secure servers to protect your data from unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no online system is completely immune to cyber threats, so we encourage you to also take measures to protect your account, such as using strong passwords.

6. Your Rights

You have the following rights regarding your personal data:

  • Access the information we hold about you.
  • Request correction or deletion of inaccurate or outdated data.
  • Opt-out of marketing communications at any time.
  • Request limitations on how we process your personal information.

To exercise these rights, please contact our privacy team at privacy@statecashmere.us. We aim to respond promptly and transparently to all requests.

7. Children's Privacy

Our website is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will remove it immediately and take steps to prevent future collection.

8. International Users

Visitors from countries outside the United States may have additional privacy protections. For example, European users are entitled to GDPR rights, including data portability, the right to be forgotten, and explicit consent requirements for certain data processing activities. California residents are protected under the CCPA, including the right to know, delete, and opt out of the sale of personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with the date of revision. We encourage you to review this page regularly to stay informed about how we protect your information.

10. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: privacy@statecashmere.us

Effective Date: December 29, 2025